Privacy Policy

This website is brought to you by THISSAWAY Limited (“THISSAWAY”). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully (together with our Cookie Policy) as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please note, this Privacy Policy only applies to our EU based clients.  By accessing or using our Site, you agree that you have read, understand, and are bound by the terms and conditions set forth herein.

This Privacy Policy applies to THISSAWAY website located at www.thissaway.co.uk. The site shall be referred to as the "Site."  In this document, "we", "our" and "us" refer to THISSAWAY, and "you", "your" "user," mean users of the Site.

For the purpose of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the data controller is THISSAWAY Limited of 91A Rivington Street, London EC2A 3AY, UK.

Information we collect and what we use it for

We use your data for the following marketing purposes:

We may monitor your use of this Site through the use of cookies and similar tracking. We process the following categories of data for marketing purposes if we have a legitimate interest or when you give us your consent: email address, your salutation, first and last name, how you have reached this Site and the internet protocol (IP) address you have used, browser type and version, plug-in, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

  • to research, provide statistical analysis and behavioural analysis
  • to track your activity on our Site
  • to create an individual profile for you so that we can understand and respect your preferences
  • to personalise and improve your experience on our Site
  • to personalise and/or tailor any communications that we may send you
  • for profiling purposes to enable us to personalise and/or tailor any marketing communications that you consented to receive from us
  • to segment, test, analyse and model your details; and/or
  • Social media targeting

We may collect some of your information using automatic data collection technologies as you navigate through and interact with our Site. This may include certain information about your device, browsing actions and patterns, including, IP address, login information, browser type and version, time zone setting, location, operating system and platform, services viewed, searched for or purchased, page response times, download errors, length of visit to certain pages, page interaction (scrolling, clicks, mouse-overs) and methods used to browse away from the page.

We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service enables us to display to you personalised advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us.

Your Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Keeping your data secure

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance and training.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her data
  • receive on his/her behalf any data protection notices

Third party sites

Our Site may contain links to other sites, such as social networking platforms. Please be aware that we do not endorse and are not responsible for the privacy practices of such other sites. The Privacy Policy presented here does not apply to such sites. If you have any questions about these other companies' data practices, you should review their privacy policies.

Your rights

You can withdraw your consent and opt out of receiving marketing emails from THISSAWAY, by following the instructions in our marketing email.

Please note that if you decide to opt out it may take a few days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails relating to services we supply to you.

You have a right to access, rectify or erase personal data we hold about you. You also have a right to restrict processing of your personal data, right to object to profiling for marketing purpose and right to data portability. If you are the customer and you would like to find out more about your rights or exercise your rights, please call us on +44 (0)1603 706560. If you are current or previous employee, and you would like to find out more about your rights or exercise your rights, please call us on +44 (0)1603 706560.

Alternatively, you can write to us:

THISSWAY Ltd, Unit 5 Upper Thatched Barn Kirby Road, Kirby Bedon, Norwich, Norfolk, United Kingdom, NR14 7DU.

We will provide information to you free of charge and we aim to respond to you within 30 days.

If you are not satisfied with our handling of your data, you also have a right to lodge a complaint with supervisory authority by writing to the Information Commissioner’s Office at the following address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/concerns/handling/

Contact

We welcome your feedback and questions. If you wish to contact us, please write to us at Unit 5, Upper Thatched Barn, Kirby Road, Kirby Bedon, Norwich, Norfolk, United Kingdom, NR14 7DU, UK or call us on 01603 706560.

Changes to our Privacy Policy

This Privacy Policy was last updated in October 2024. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check this page for any updates or changes to our Privacy Policy.

9 October 2024 - address on page updated.